Frequently Asked Questions

Still can’t find the answer to your question? Please contact the Customer Service Team and we will endeavor to resolve your query as soon as we can.
  • General
  • Fund Managers
  • Platform - Markets Trader
  • What is FATCA?
  • Partnership Programme
  • How do I open an account?

    Complete the account opening document and send to with a certified copy of ID and recent proof of address. Click here to speak to a relationship manager who will guide you through the process.

  • How long have City Credit Capital been operating?

    City Credit Capital was formed in 2001 and has been fully authorised and regulated by the FSA (now FCA) since 2004.

  • Where are you located?

    City Credit Capital are headquartered in London: Heron Tower, 110 Bishopsgate, London, UK, EC2N 4AY.

  • Is my money safe?

    Safety of your funds

    In accordance with Financial Conduct Authority (“FCA”) regulation, all client money* received by CCCUK will be ring-fenced in segregated accounts, and are therefore entirely separate from funds used to operate the firm. In the unlikely event of a default, rest assured client funds will be returned directly to your bank account rather than being treated as a recoverable asset by general creditors. All money held on behalf of clients is held in accounts with highly regulated banks with a global presence.

    As a firm authorised and regulated by the FCA, clients of CCCUK are automatically protected by The Financial Services Compensation Scheme (“FSCS”). Customers of CCCUK would be eligible to make a claim to the FSCS for compensation up to a maximum of £85,000, in the unlikely event of the firm becoming insolvent.

    *Only for clients of Retail classification.  Clients of Professional or Eligible Counterparty classification are not protected by Client Money rules.

    If you have any questions please contact City Credit Capital’s Customer Service team on  +44 (0) 20 7614 4631.

  • Who are you regulated by?

    We are fully authorised and regulated in the United Kingdom by the Financial Conduct Authority (formerly the Financial Services Authority) under licence number 232015.

  • What does City Credit Capital do?

    City Credit Capital provide online FX and CFD trading services to individual investors, traders, fund managers and other financial institutions.

  • What is the process for trading on behalf of a client?

    The client opens an account as normal and provides Limited Power of Attorney by completing the Limited Power of Attorney form.

  • Can I trade multiple accounts from one login?

    Yes we have full state of the art PAMM / MAMM technology. Speak to one of our relationship managers for more information.

  • Can I trade from my phone or tablet?

    Yes we have applications optimised for iPhone, iPad and Android devices. You can also access the platform from your Blackberry using a web browser. Click here to for more information on our mobile trading apps.

  • Do you have economic news services on the platform?

    Yes Dow Jones News Wire is streamed directly onto the MarketsTrader platform and will deliver important market and economic news releases.

  • Do you provide one click execution?

    Yes you can select one click execution by ticking ‘Enable one click execution’ in the open positions box.

  • Can I trade from Charts?

    Yes you can trade directly from charts by right clicking then selecting the type of order you want to place.

  • Does the platform have slippage or re-quotes?

    No we operate a no slippage and no re-quote execution policy that applies in normal market conditions.

  • Do you have ‘hedging’ facility?

    Yes you can take long and short positions at the same time on the same product.

  • Do you have trailing stop losses?

    No we do not support this. We believe it is wiser to strategically move stop losses as a position moves in your favour.

  • What are the system requirements for MarketsTrader?

    Java is required to use the platform which is a free download. Click here to download the latest version of Java or to check if you have it already. Our technical support team are ready to help if you are having difficulty downloading or logging into the platform.

  • Do you have mobile trading applications?

    Yes we have dedicated applications for the Apple iPad, iPhone and Android devices. Click here to for more information on our mobile trading apps.

  • What are the advantages of your platform?

    The award winning MarketsTrader platform is designed to offer rapid trade execution and constant stability in all market conditions. It has a comprehensive suite of risk management features required to help you manage your trading risk. The platform also offers traders a professional charting and analytic package containing 20 popular technical indicators. The customer has multi-platform option, being able to choose between desktop, Web or Mobile versions of the trading platform.

  • Is your trading platform compatible with any Electronic Advisors or automatic trading platform?

    Trading through an API is available on MarketsTrader. Contact your account manager or Customer Services for more information.

  • Will CCC participate?

    In line with our policy CCC will comply with all applicable laws and regulations in the jurisdictions where we operate. We are committed to providing clients with all the necessary support and information to make sure they are fully aware of the requirements once the law comes into effect.

  • What will happen if I do not return the documents I have been asked for under FATCA?

    If you do not supply information requested, we may be prevented from providing new accounts, products or services and/or we may need to provide your details to the relevant taxing authority. In certain circumstances and where clients fail to provide the appropriate documentation or when doing business with non-compliant entities, CCC may be required to apply 30% US withholding tax on certain types of US income paid to such clients.

  • Is every Financial Institution impacted by US and UK FATCA?

    Every non-U.S. financial institution globally must comply with FATCA and UK financial institutions must also comply with UK FATCA.

  • How do I know if I am affected?

    FATCA legislation will affect both retail and business clients with links to the US, Crown Dependencies or Gibraltar. It will also affect certain types of businesses with controlling persons in these jurisdictions. CCC will be communicating with the affected clients and will provide full details of the information/documentation needed for FATCA purposes.

  • What information will be reported?

    The information reported to the IRS or to a relevant client’s local tax authority, for example HM Revenue and Customs, will depend on the FATCA classification of the client. This information will typically be of a personal nature (for example, Name, Address, US Taxpayer Identification Number), and of a financial nature (e.g. Account number, Account balance/Value).

  • What does this mean for CCC on-boarding procedures?

    From 1 July 2014 our new clients will be asked to confirm they are a not a specified US person and will be also required to self-certify all countries where they are tax resident.

  • What is the definition of a U.S. person?

    Under U.S. tax law, you are considered a U.S. person if you are:
    A U.S. citizen (including dual citizen). A US Citizen is defined by the IRS as an individual born in the United States, Puerto Rico, Guam or the US Virgin Islands. An individual whose parent is a US Citizen. A former alien who has been naturalised as a US Citizen. For further information please visit:

    A permanent resident of the U.S.
    A U.S. green card holder
    A U.S. resident alien for tax purposes
    A domestic partnership
    A domestic corporation
    Any estate other than a foreign estate
    Any trust if:

    1. A court within the United States is able to exercise primary supervision over the administration of the trust, and
    2. One or more United States persons have the authority to control all substantial decisions of the trust
    3. Any other person that is not a foreign person.

    Substantial US ownership (US person owns more than 10% of the shares of a corporation {vote or value} or of a partnership or of a trust) is also required to comply with FATCA.

  • Who is impacted by US and UK FATCA?

    Non-U.S. financial Institutions like CCC will need to identify and report all “financial accounts” for specified U.S. persons and certain U.S. owners of non-U.S. entities. In addition, CCC will need to identify and report all “financial accounts” for clients who are tax resident in the Crown Dependencies and Gibraltar. The Crown Dependencies include Jersey, Isle of Man and Guernsey.
  • When does US and UK FATCA take effect?

    FATCA implementation begins July 1, 2014.
  • What is FATCA?

    The Foreign Account Tax Compliance Act (“FATCA”) is tax legislation that was passed in the United States in 2010. FATCA is intended to prevent “U.S. persons” from evading U.S. tax using financial accounts held outside of the United States. The legislation requires that financial institutions outside of the US, including City Credit Capital (CCC), to provide information to the US tax authorities regarding financial accounts held by US tax residents and citizens.
    The UK has signed an Inter-Government Agreement (IGA) with the US meaning that financial institutions like CCC must share this information with HM Revenue and Customs. HM Revenue and Customs will then submit the information to the IRS where required. The UK has also entered into similar agreements with the Crown Dependencies and the Overseas Territories so that HM Revenue and Customs can find out about offshore accounts held by UK residents. This is known as UK FATCA.
  • What tools do you provide to Introducer?

    All partners are provided with a state of the art back office system which enables you to monitor all aspects of your clients trading activity and commission generation. We also provide consultation and subsidise costs on regulatory issues, office setups, IT support, website design, marketing plans and sales support (subject to Terms & Conditions).

  • Why should I partner with City Credit Capital?

    Unlike other brokerages, our central business model is geared towards supporting our network of Introducer and white label partners. We provide dedicated relationship managers who are experienced at helping you grow your business and client base. We also provide market leading rebates and commissions.

  • What type of partnerships do you provide?

    We provide affiliate partnerships, Introducer, partial white label and full white label programs. Please note that certain locations have certain regulatory requirements.

  • Who can benefit from the City Credit Capital partnership program?

    Anybody with a network of potential clients can benefit from our partnership program. We tailor bespoke partnership solutions for Independent Financial Advisors (IFA), Fund Managers, Money Managers, start-up brokerages, liquidity providers, SIPP providers, Website owners and potential partners.