Why choose City Credit Capital?
City Credit Capital is a world leader in retail derivatives trading, offering online dealing services to private investors, corporates and brokerages.
Company profile
Our international offices
Founded in 2001, City Credit Capital (CCC) is a world leader in retail derivatives trading, offering online dealing services to private investors, institutions, banks and brokerages. Specialising in Foreign Exchange (Forex) and Contracts for Difference (CFDs), clients are given 24 hour access to the global financial markets through the company’s proprietary trading platform – MarketsTrader.
The success of CCC has been built on three key pillars of strength:
1) Strong regulatory oversight
2) Ongoing technological innovation, and
3) Dedicated, experienced staff.
Operating in a highly regulated environment engenders transparency and trust, offering our customers and partners enhanced peace of mind.
The company was established with a clear, ambitious vision: to provide partners and clients an impeccable trading experience, anchored by an efficient and highly robust trading platform. We are committed to the development of our exclusive trading platform, devoting considerable resources to constantly deliver system improvements. Our ultimate assets remain our dedicated and experienced staff, many of which come from varied international financial backgrounds. We are proud to put this expertise and knowledge at the service of our clients and partners.
Headquartered in London, with international offices in Hong Kong, CCC is authorised and regulated by the UK’s Financial Conduct Authority (FCA).
Open a Forex and CFD trading account now.
Open a Forex and CFD trading account now.
Ten reasons to choose City Credit Capital
Trading Central.
1. Access to the most liquid and prestigious financial markets
Foreign Exchange, Equity Indices, Precious Metals and Commodities.
2. Low-cost trading
transparent and competitive fixed dealing spreads*.
3. Low margin
low fixed initial margin requirements available on all Forex and CFD instruments.
4. Professional quality of trade execution
CCC operates a no re-quote and no-slippage Stop Loss policy on all FX pairs*.
5. 24-hour customer support
multilingual dealing, account and IT support.
6. FCA authorised member firm
CCC is authorised and regulated by the Financial Conduct Authority and is therefore part of the FSCS compensation scheme. Client money is held in segregated accounts in top tier banks.
7. Customisable, feature-rich, online trading platform
Our award winning trading platform offers a professional charting package with over 20 technical indicators, real-time Dow Jones news feed and a suite of risk management tools.
8. Mobile trading
The iMarketsTrader mobile trading app for iPhone, iPad and Android phones
9. An account to suit your experience
10. Free daily technical investment research
Every account holder is given premium access to independent investment research from Trading Central.
*During market hours and normal market conditions. Stop Loss and Take Profit orders that close a position originally opened by a Stop Entry may also be subject to slippage.
Our regulation
City Credit Capital is authorised and regulated by the Financial Conduct Authority (FCA) and are bound by their rules in the conduct of its trading business.
Conflicts policy
City Credit Capital is authorised and regulated by the Financial Conduct Authority (FCA) and are bound by their rules in the conduct of its trading business.
Below, you will find a summary of the most recent City Credit Capital Conflicts of Interest Policy.
Summary of Conflicts of Interest Policy
Effective: 1st November 2007
General
This policy covers conflicts that may arise between the company or an employee of the company and its clients, as well as between clients. The firm’s senior management is responsible for ensuring that the systems, controls and procedures in place are robust and adequate to identify and manage a conflict as and when it arises. These procedures are regularly reviewed by the Compliance Department in order to ensure that they are up to date, reflect best practice and that all the necessary activities and regulations are covered.
Guarding Against Conflicts of Interest
Different systems and procedures have been put in place to minimise any potential for conflicts of interest. This list, although not exhaustive, includes:
- Personal account dealing requirements within the firm
- Chinese walls preventing the flow of information between individual departments where a conflict may exist
- A gifts and inducements policy
- Segregation of duties where a potential conflict of interest may arise if duties are carried out by the same individual
- A public disclosure policy (“whistleblowing”) for the firm
Where we are aware of a conflict, we will disclose it to our clients prior to undertaking investment business for the clients or, if we do not disclose it, we will manage the conflict in line with our policy and procedures. In some cases, we may decide not to proceed with a transaction which has given rise to a conflict of interest.
Any further questions on this matter should be addressed to our Compliance Department.
Compliance Department
City Credit Capital (UK) Ltd.
12th Floor, Heron Tower
110 Bishopsgate
London
EC2N 4AY UK
Email: compliance@cccapital.co.uk
Telephone: +44 (0) 20 7614 4600
Fax: +44 (0) 20 7614 4660
Complaints procedure
If you have a query or you are dissatisfied, your first point of contact should be our Customer Support team via email customerservices@cccapital.co.uk or telephone (+44 (0) 207 614 4600).
For us to investigate your complaint quickly and efficiently, we need as much information from you as possible. This includes:
- your name and client reference number (if you have one)
- a clear description of your complaint
- details of any requests you may have (i.e. what you would like us to do to resolve your complaint); and
- copies of relevant documents, such as emails or screenshots.
Our Customer Support team will try to resolve your concern as quickly as possible. If you are happy with their proposed resolution of your case, we will treat your complaint as resolved and will provide you with Summary Resolution Communication (SRC) by the third business day following receipt of your complaint. The SRC will include the outcome of your complaint and will inform you if you have a right to refer your complaint to an alternative dispute resolution (ADR) entity (specifically, the Financial Ombudsman Service), or whether you may be able to take civil action.
If you are unhappy with the Customer Support team’s proposed resolution, all of the details relating to your complaint will be sent to our Compliance department by the fourth business day following receipt of your complaint. The Compliance department will:
- Promptly send a written acknowledgement to you via email
- Investigate your dispute competently, diligently and impartially
- Keep you informed of the progression of its investigation of your complaint
- Send a ‘final response’ within eight (8) weeks after the complaint was received with its findings and conclusions. The final response will confirm whether the complaint should be upheld and whether or not any redress or remedial actions are proposed
- Inform you that if you are not satisfied with the response, you may be able to refer the complaint to an alternative dispute resolution (ADR) entity or take civil action.
The Compliance Department (who undertake the complaints management function) can be contacted at compliance@cccapital.co.uk.
If you are an eligible complainant and (a) you have not received a final response within eight (8) weeks of making your complaint, or (b) you are not satisfied with the final response letter, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge.
Further details for the Financial Ombudsman Service and how to refer a complaint will be provided in the Compliance department’s final response. Please note that if you wish to refer your matter to the Ombudsman, you must do so within six (6) months of the date of the final response we send to you.
Address of the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
www.financial-ombudsman.org.uk
Requirements of FCA regulated brokers
City Credit Capital (UK) Ltd (CCC) is authorised by the FCA to hold client money and client assets. Our company registration number is 232015 and you can learn more about our regulatory status by clicking on the link below and then entering the number in the search field.
The Financial Services Register
Financial Conduct Authority
The Financial Conduct Authority (FCA) regulates most financial services markets, exchanges, and firms in the UK. It sets the standards that must be met and can take action against firms if they fail to meet the required standards.
Requirements of FCA regulated brokers:
As an FCA regulated firm, City Credit Capital is obligated to meet the stringent standards set by the FCA, submit financials reports on a regular basis and undertake detailed annual audits. This includes ensuring that client funds are held in quality Tier 1 banks approved by the FCA. All money received from our clients is treated as “Client Money” under FCA client money rules. Under these rules all client money must be kept separate from company funds, in a segregated account and at no point can client money be treated as company assets. City Credit Capital cannot use client money to cover their own needs, expenses and risks or utilise those funds in case of insolvency. This means higher protection of investments for all our clients. Client money rules form one of the most important parts of the UK financial regulatory system related to consumers and City Credit Capital is committed to upholding them.
If a FCA regulated company fails to meet its financial obligations, a liquidator would not be able to use client money to meet claims of general creditors of the failed company. Clients’ funds can only be used to pay out compensation to clients who held deposits with the company. This is in contrast to US NFA regulated firms, where client funds are not kept in segregated accounts, in the case of a company failure in the US clients are treated as general creditors.
If you prefer to speak to the FCA directly, you can telephone the FCA Consumer Help Line on 0845 606 1234 (8am-6pm Monday to Friday). Alternatively, write to them at;
FCA Consumer Help Line
25 The North Colonnade
Canary Wharf
London, E14 5HS.
Or visit the FCA website
Treating Customers Fairly Charter
City Credit Capital (UK) Limited is committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied to all areas of the firm’s business and it believes that by adopting TCF it will add value to the service provided to our customers.
CCC aims to:
meet the needs of each customer by offering a transparent, efficient and professional service which it will constantly review to identify areas for improvement,
ensure we treat customers fairly and deal with any complaints that arise, promptly and fairly, and in line with FCA deadlines and rules,
ensure that TCF values adopted by the directors of the firm are communicated to, and supported by, all staff members, and
ensure that the standard of service provided to all our customers either meets or exceeds the standards required by the Financial Conduct Authority.
Safety of your funds
All client money received by City Credit Capital will be held in segregated accounts, and are therefore entirely separate from our own. In the unlikely event of a default, rest assured client funds will be returned directly to them rather than being treated as a recoverable asset by general creditors. All money held on behalf of clients is held in accounts with top-tier rated banks.
As an FCA regulated and authorised firm, clients of CCC are automatically protected by The Financial Services Compensation Scheme (FSCS). Customers of City Credit Capital would be eligible to make a claim to the FSCS for compensation up to a maximum of £85,000 if the company ceases trading or becomes insolvent.
Our privacy policy
Our Privacy Policy
Privacy Policy
Protecting our clients’ privacy is important to us. The purpose of this Privacy Statement (“Statement”) provides important information about how City Credit Capital handles personal information.
All our employees are responsible for maintaining customer confidentiality. We provide training and education to all employees and regularly review our policies and procedures. Our aim is to make sure that you have full confidence in City Credit Capital’s policies and procedures and feel comfortable about giving us your information. We think that safely looking after your information is a key part of our relationship.
Please read this Statement carefully and contact our Data Protection Team if you have any questions about our privacy practices or your personal information choices. It is important that you review this policy often for updates. If we make changes we consider to be important, we will let you know by placing a notice on the relevant area of our website or contact you using other methods such as email.
Our Data Protection Team can be contacted by post
Data Protection Team
City Credit Capital
12th Floor,
110 Bishopsgate
London
EC2N 4AY
Or by email
DPTeam@CCCapital.co.uk
Information We Collect
During the ordinary course of business, we collect, retain and use information about our clients’ financial situation in order to service them to the very highest professional standards.
This information is collected from several sources, and may include information received from our clients:
Electronically; or on application forms
Personal information is collected through our application and enrolment process (for example through our application forms, online, and social media) to enable us to verify your
identity. We will also use your personal information to provide ongoing administration of your account, for example, in order to collect and apply deposits to your account, issue statements and so on. We also need this information to carry out our obligations and to provide you with the products and services under the terms of your contract with us. Without this we wouldn’t be able to provide you with an account.
By telephone;
We will ask you for some personal details in order to enable us to identify you when you call and allow us to confirm that you’re the owner or representative of the account. We will hold details of the call for audit and administration purposes and to allow us to facilitate the contract. The recording of the call will be kept for a minimum of 6 months and any documentation from the call will be kept in line with our record retention policy so that we can meet our legal obligations when resolving complaints or legal disputes.
Use of Cookies
A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server’s site. They will not track your other Internet activity and our cookies do not gather personally identifiable information. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set, for example, in Microsoft Internet Explorer, from the menu select Tools, Internet Options and Privacy. We reserve the right to use other tracking technologies in the future, but if we do so we will amend our policy to explain their use. For full details please see our Cookie Policy.
This information may include details about your transactions with us, our affiliates, and others which may consist of:
- Data confirming your identity and contact details – Such as title, full name, date of birth, nationality and gender, contact details and contact detail history
- Information about your employment status
- Your residency or citizenship status
- information about account balances;
- counterparties to transactions;
- information we might receive from credit reporting companies such as credit reports; and
information collected from the Internet.
- Data relating to any fraudulent activity or suspected fraudulent activity concerning you or any associated person
- Data relating to Politically Exposed Persons
- For Corporate accounts, we will obtain data relating to all people who own, or have a beneficial interest in the business account. Business Trading name, address, contact details.
- For Professional clients or entities, Name, address, professional body membership details and any relevant licenses
How we use Personal Information
Determine your eligibility.
Like all Brokerage Firms, whenever you apply for an account, we are obligated to carry out financial reviews and assessments based on the information you have provided in order to determine your eligibility.
Comply with legal obligations.
As a regulated entity we are required by law to have processes in place for the prevention, detection, or investigation of a crime; loss prevention; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons. The personal information you provide may be used where necessary to assist our complying with these regulations.
Improve our performance.
We will use your information to make sure we give you and other clients the best possible service.
This includes testing new systems, checking upgrades to existing systems, training, undertaking transactional analysis, conducting audits and assessing insurance risks. It also involves customer modelling, statistical and trend analysis aimed at developing and improving our products and services, as well as providing information to our Regulators. We do this to meet our legitimate interests in providing better services to our customers and making sure your information is appropriately protected.
Marketing and Promotional Material.
We offer you an opportunity to receive marketing and promotional information. We value our relationship and would only send marketing information to you if you have consented to this. We work diligently to ensure any marketing is likely to be of interest to you personally, however, you can withdraw your consent at any time by contacting our Data Protection Team, by clicking ‘unsubscribe’ in any marketing email we send you or by following the instructions in our marketing SMS’..
Security
If you enter any of our premises we may record your image on our CCTV for security reasons. It is also possible that, we may also take your details to keep a record of who has entered our premises on any given day. It is in our best interest to do this to maintain a safe and secure working environment.
Information We Disclose
We treat your personal information as private and confidential and do not sell any information about our clients. Only upon our client’s specific request will information such as name, income, and assets be shared with our related companies. From time to time and when we deem it necessary to facilitate the handling of our relationship with our clients, we will share appropriate information with third parties and partner companies as permitted by law. We only share information that is required for third parties to perform their job.
In order to process your application for an account, we will conduct identity checks on you with one or more third party vendors such as Thomson Rueters or GB Group.
To do this, we will supply your personal information to the vendor and they will verify it. The vendors will supply us with public data (including the electoral register) as well as shared credit, fraud and financial crime prevention information.
In addition to this, we may disclose information to third parties such as data processing providers and brokers when using them to execute orders; to UK government entities like the Financial Conduct Authority or HMRC in response to any obligatory provision of information requests and to other legal or regulatory bodies should public interest require it where it is legally required by other bodies to detect, investigate or prevent crime or fraud and as otherwise requested by our clients.
We are also required to report for EMIR Reporting to NEX and to ultimately to our regulator.
Fraud Prevention Agencies.
To make sure we help in the international fight against terrorism, money laundering, modern slavery and other criminal activities, the government requires us to screen all applications made to us. As a result of this, where necessary, we may disclose all pertinent information to fraud prevention agencies and to government bodies. If we think there is a risk of financial crime, we may block access or stop activity on an account. We will study patterns of activity, check for unusual transactions and monitor devices used to access City Credit Capital’s systems, including Internet Protocol (IP) addresses and any other facilities available.
Security of Information
We maintain physical, electronic, and procedural safeguards to protect our clients’ personal information. We have strict internal policies against unauthorised use or disclosure of client information. Our clients’ information is accessible only to employees who need it to conduct our clients’ financial affairs or provide services to them. Our employees, and our account management practices, are governed by extensive regulatory procedures, and by our internal procedures. Our staff members are reminded on a regular basis of their obligations with regard to the confidentiality of client information through employee training and by operating procedures.
Where is your information held
The UK and other EEA countries provide a high standard of data protection and privacy. However, we may manage your accounts or provide other trading services from outside the UK and EEA that do not have a similar level of data protection laws. If this is the case, we will require your personal information to be protected at minimum to UK standards. In order to achieve this, we ensure that we only transfer personal information to:
- countries that have been confirmed as protecting personal information to UK and EU standards
- companies in the USA certified as providing an adequate level of protection.
Whilst we endeavour to achieve the above, on some occasions, this may not be possible and as such we will put contractual requirements in place which ensure information is protected to UK and EU standards.
If you want to understand more about the specific countries to which we may transfer your personal data, or need a copy of the safeguards we have in place for particular countries, contact the Data Protection Team.
It is possible that we may process payments through other financial institutions, such as banks and the worldwide payments system operated by the SWIFT organisation. This can happen if you make a CHAPS or payment from a foreign country. It is likely that these external organisations may process and store your personal information abroad and may have to disclose it to their relevant authorities in order to help them in their fight against crime and terrorism. If these are entities are based outside the UK and EEA, your personal information may not be protected to standards similar to those in the UK. However, as always, we will take the necessary steps to ensure your personal information is adequately protected included but not limited to contractual commitments.
How long will we keep your information
We will keep your information for the life of your account with us. We are also required by law to ensure the information we hold is accurate, and as such, will regularly contact you in order to update our account information. We are legally obligated to hold your personal information for a number of years after you have closed your account. Currently the period of time we are required to hold your information is six years. We have policies and procedures in place to ensure the information is deleted once it is no longer legally required.
Your rights
You have a number of rights regarding your personal information. These rights include the right to access a copy of your personal information, or have some elements of it transmitted to you or another company in an electronic format. In certain circumstances you can request to have your personal information corrected or erased. You have the right to object to the way we use your personal information as described above.
Below is a description of the rights you have regarding your personal information:
Access
You have the right to request access to your personal information, if we confirm that we retain this, we will be happy to provide you with a copy of the information requested. If you require additional copies, we may need to charge you a reasonable administration fee.
Rectification
If the personal information we hold for you is inaccurate, you are entitled to request for it to be rectified. Once updated, if we have shared your information with any of the bodies stated previously we will let them know of the rectification where possible.
In certain cases the following rights may be applicable:
Erasure
You can ask us to remove or delete your personal information in cases where we no longer need it or you withdraw your consent for example unsubscribing from marketing promotions. Any requests will be handled promptly but are subject to our regulatory requirements. Please see above for our retention requirements.
Processing restriction
It may be possible for you to ask us to restrict the use of your information – for example if you felt the information we held was incorrect. In these cases we will still store your personal information providing we are legally required to do so..
Data Portability
In accordance with Data Protection Regulation (679/2016), you have the right, to obtain the personal information you have provided to us (in a machine readable format) we can either provide this to you or a third party of your choice.
Consent
If you consent to us using your personal information, you have the right to withdraw this consent at any time providing it is legal to do so.
You may exercise this right by contacting the Data Protection Team here
Whilst we endeavour to work with you on any request, question or issue you may have about your personal information. We understand there may be a situation where you may believe we have not adequately resolved a matter. In this scenario or at any other time you have the right to complain to the Information Commissioner’s Officer (the ‘ICO’). As an independent UK authority, it upholds information rights in the public interest, promotes openness by public bodies and data privacy for individuals. You can visit their website at https://ico.org.uk or ask for details from our Data Protection Team.
Changes to our Privacy Policy
This privacy policy may be changed by City Credit Capital (UK) Ltd. at any time. If we change our privacy policy in the future, we will set out those changes here, so that you will always know what personal information we gather, the purposes we might use it for and to whom we might disclose it. If at any time, there are questions or concerns about our online privacy statement, please feel free to e-mail us at DPTeam@cccapital.co.uk
Website Disclaimer
Whilst City Credit Capital (UK) Ltd. uses reasonable care in compiling and presenting the information found on this web site, it is provided purely for information and you should seek further guidance and make independent inquiries before relying upon it. The information included in this website has been compiled from a variety of sources and is subject to change without notice. City Credit Capital (UK) Ltd. makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, adequacy, suitability or operation of this website, or of the information it contains nor makes any such warranty in respect of any information carried on any website operated by a third party which may be accessed from this website, nor that the information on this or any third party website has in any way been verified by City Credit Capital (UK) Ltd. All information contained on this website is provided on an “as is” basis. City Credit Capital (UK) Ltd. assumes no responsibility for information contained in this site and disclaims all liability arising from negligence or otherwise in respect of such information. By using this web site you assume the risk that the information on this web site may be incomplete, inaccurate, out of date or may not meet your requirements. This web site was created in England. Any interpretation of its content, claims or disputes (of whatever nature and not limited to contractual issues) shall be subject to the exclusive jurisdiction of the English Courts under English law.
Copyright Notice
All copyright is the property of City Credit Capital (UK) Ltd. and any unauthorised reproduction is prohibited. Unauthorised use of City Credit Capital (UK) Ltd. trade marks, trade names and logos is prohibited.
