Why choose City Credit Capital?

City Credit Capital is a world leader in retail derivatives trading, offering online dealing services to private investors, corporates and brokerages.

Company profile

Our international offices

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City Credit Capital (UK) Ltd.

12th Floor, Heron Tower, 110 Bishopsgate, London, EC2N 4AY

CCC - Brazil

504 Surubim St, Office 121 – Berrini Park Bd. Brooklin, Sao Paulo, Brazil – Zip 04571-050

City Credit Capital (Uruguay) Ltd.

World Trade Center III, Luis Alberto de Herrera 1248, 12th floor, Montevideo, Uruguay – Zip 11300

City Credit Capital (HK) Ltd.

Unit 2602-03, 26/F, Tower 2, Lippo Centre, 89 Queensway, Hong Kong

City Credit Capital (Chile) Ltd.

17th floor, Avenida Apoquindo 3721, Las Condes, Santiago, Chile

Founded in 2001, City Credit Capital (CCC) is a world leader in retail derivatives trading, offering online dealing services to private investors, institutions, banks and brokerages. Specialising in Foreign Exchange (Forex) and Contracts for Difference (CFDs), clients are given 24 hour access to the global financial markets through the company’s proprietary trading platform – MarketsTrader.

The success of CCC has been built on three key pillars of strength:

1) Strong regulatory oversight
2) Ongoing technological innovation, and
3) Dedicated, experienced staff.

Operating in a highly regulated environment engenders transparency and trust, offering our customers and partners enhanced peace of mind.

The company was established with a clear, ambitious vision: to provide partners and clients an impeccable trading experience, anchored by an efficient and highly robust trading platform. We are committed to the development of our exclusive trading platform, devoting considerable resources to constantly deliver system improvements. Our ultimate assets remain our dedicated and experienced staff, many of which come from varied international financial backgrounds. We are proud to put this expertise and knowledge at the service of our clients and partners.

Headquartered in London, with international offices in Hong Kong and Sao Paulo, CCC is authorised and regulated by the UK’s Financial Conduct Authority (FCA).

Ten reasons to choose City Credit Capital

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1
Foreign Exchange, Equity Indices, Precious Metals and Commodities.
2
transparent and competitive fixed dealing spreads*.
3
low fixed initial margin requirements available on all Forex and CFD instruments.
4
CCC operates a no re-quote and no-slippage Stop Loss policy on all FX pairs*.
5
multilingual dealing, account and IT support.
6
CCC is authorised and regulated by the Financial Conduct Authority
7
Our award winning trading platform offers a professional charting package with over 20 technical indicators, real-time Dow Jones news feed and a suite of risk management tools.
8
The iMarketsTrader mobile trading app for iPhone, iPad and Android phones allows clients to access the markets and their accounts wherever they are.
9
Both Mini and Standard accounts available.
10
Every account holder is given premium access to independent investment research from
Trading Central.
  • 1. Access to the most liquid and prestigious financial markets

    Foreign Exchange, Equity Indices, Precious Metals and Commodities.

  • 2. Low-cost trading

    transparent and competitive fixed dealing spreads*.

  • 3. Low margin

    low fixed initial margin requirements available on all Forex and CFD instruments.

  • 4. Professional quality of trade execution

    CCC operates a no re-quote and no-slippage Stop Loss policy on all FX pairs*.

  • 5. 24-hour customer support

    multilingual dealing, account and IT support.

  • 6. FCA authorised member firm

    CCC is authorised and regulated by the Financial Conduct Authority and is therefore part of the FSCS compensation scheme. Client money is held in segregated accounts in top tier banks.

  • 7. Customisable, feature-rich, online trading platform

    Our award winning trading platform offers a professional charting package with over 20 technical indicators, real-time Dow Jones news feed and a suite of risk management tools.

  • 8. Mobile trading

    The iMarketsTrader mobile trading app for iPhone, iPad and Android phones

  • 9. An account to suit your experience

    Both Mini and Standard accounts available.

  • 10. Free daily technical investment research

    Every account holder is given premium access to independent investment research from Trading Central.

*During market hours and normal market conditions. Stop Loss and Take Profit orders that close a position originally opened by a Stop Entry may also be subject to slippage.

Our regulation

City Credit Capital is authorised and regulated by the Financial Conduct Authority (FCA) and are bound by their rules in the conduct of its trading business.

Conflicts policy

City Credit Capital is authorised and regulated by the Financial Conduct Authority (FCA) and are bound by their rules in the conduct of its trading business.

Below, you will find a summary of the most recent City Credit Capital Conflicts of Interest Policy.

Summary of Conflicts of Interest Policy
Effective: 1st November 2007
General

This policy covers conflicts that may arise between the company or an employee of the company and its clients, as well as between clients. The firm’s senior management is responsible for ensuring that the systems, controls and procedures in place are robust and adequate to identify and manage a conflict as and when it arises. These procedures are regularly reviewed by the Compliance Department in order to ensure that they are up to date, reflect best practice and that all the necessary activities and regulations are covered.
Guarding Against Conflicts of Interest

Different systems and procedures have been put in place to minimise any potential for conflicts of interest. This list, although not exhaustive, includes:

  • Personal account dealing requirements within the firm
  • Chinese walls preventing the flow of information between individual departments where a conflict may exist
  • A gifts and inducements policy
  • Segregation of duties where a potential conflict of interest may arise if duties are carried out by the same individual
  • A public disclosure policy (“whistleblowing”) for the firm

Where we are aware of a conflict, we will disclose it to our clients prior to undertaking investment business for the clients or, if we do not disclose it, we will manage the conflict in line with our policy and procedures. In some cases, we may decide not to proceed with a transaction which has given rise to a conflict of interest.

Any further questions on this matter should be addressed to our Compliance Department.

Compliance Department
City Credit Capital (UK) Ltd.
12th Floor, Heron Tower
110 Bishopsgate
London
EC2N 4AY UK

Email: compliance@cccapital.co.uk
Telephone: +44 (0) 20 7614 4600
Fax: +44 (0) 20 7614 4660

Complaints procedure

Below, you will find a summary of City Credit Capital’s Complaints Procedure which may be of use to you in the event of an issue or complaint you wish to pursue.

To help us investigate and resolve your complaint you need to provide us with certain information as follows:

  • Your name and address
  • Your account number (if you have one)
  • A daytime telephone number or an email address so we can contact you
  • A clear description of your complaint
  • Details of what you would like us to do

When submitting your query or complaint, you may do so by telephone, email, post or fax.

Contact us by post:

Compliance Department
City Credit Capital (UK) Ltd.
12th Floor, Heron Tower
110 Bishopsgate
London
EC2N 4AY UK

Email: compliance@cccapital.co.uk
Live-chat: Click here
Telephone: +44 (0) 20 7614 4600
Fax: +44 (0) 20 7614 4660

We aim to resolve the complaint as quickly as possible and will provide an acknowledgment of the complaint promptly, as well as details of who is handling your complaint and how to contact them.

After we have investigated your complaint we will provide a final written response within 8 weeks of receiving the complaint.

If you are still unhappy with our efforts to settle your complaint you can refer the complaint to FOS – the Financial Ombudsman Service – who deal with unresolved complaints from individual clients and business customers with a turnover less than £1 million per year. You must refer your complaint to FOS within 6 months.

Write to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone: +44 (0) 845 080 1800

Email: complaint.info@financial-ombudsman.org.uk or log on to: www.financial-ombudsman.org.uk

*City Credit Capital is open from 23:00 Sunday through to 21:15 Friday (London time). All calls will be recorded for compliance and training purposes.

Requirements of FCA regulated brokers

City Credit Capital (UK) Ltd (CCC) is authorised by the FCA to hold client money and client assets. Our company registration number is 232015 and you can learn more about our regulatory status by clicking on the link below and then entering the number in the search field.

The Financial Services Register

Financial Conduct Authority

The Financial Conduct Authority (FCA) regulates most financial services markets, exchanges, and firms in the UK. It sets the standards that must be met and can take action against firms if they fail to meet the required standards.

Requirements of FCA regulated brokers:

As an FCA regulated firm, City Credit Capital is obligated to meet the stringent standards set by the FCA, submit financials reports on a regular basis and undertake detailed annual audits. This includes ensuring that client funds are held in quality Tier 1 banks approved by the FCA. All money received from our clients is treated as “Client Money” under FCA client money rules. Under these rules all client money must be kept separate from company funds, in a segregated account and at no point can client money be treated as company assets. City Credit Capital cannot use client money to cover their own needs, expenses and risks or utilise those funds in case of insolvency. This means higher protection of investments for all our clients. Client money rules form one of the most important parts of the UK financial regulatory system related to consumers and City Credit Capital is committed to upholding them.

If a FCA regulated company fails to meet its financial obligations, a liquidator would not be able to use client money to meet claims of general creditors of the failed company. Clients’ funds can only be used to pay out compensation to clients who held deposits with the company. This is in contrast to US NFA regulated firms, where client funds are not kept in segregated accounts, in the case of a company failure in the US clients are treated as general creditors.

If you prefer to speak to the FCA directly, you can telephone the FCA Consumer Help Line on 0845 606 1234 (8am-6pm Monday to Friday). Alternatively, write to them at;

FCA Consumer Help Line
25 The North Colonnade
Canary Wharf
London, E14 5HS.

Or visit the FCA website

Treating Customers Fairly Charter

City Credit Capital (UK) Limited is committed to ensuring that the FCA principle of Treating Customers Fairly (TCF) is applied to all areas of the firm’s business and it believes that by adopting TCF it will add value to the service provided to our customers.

CCC aims to:

meet the needs of each customer by offering a transparent, efficient and professional service which it will constantly review to identify areas for improvement,

ensure we treat customers fairly and deal with any complaints that arise, promptly and fairly, and in line with FCA deadlines and rules,

ensure that TCF values adopted by the directors of the firm are communicated to, and supported by, all staff members, and

ensure that the standard of service provided to all our customers either meets or exceeds the standards required by the Financial Conduct Authority.

Safety of your funds

All client money received by City Credit Capital will be held in segregated accounts, and are therefore entirely separate from our own. In the unlikely event of a default, rest assured client funds will be returned directly to them rather than being treated as a recoverable asset by general creditors. All money held on behalf of clients is held in accounts with top-tier rated banks.

As an FCA regulated and authorised firm, clients of CCC are automatically protected by The Financial Services Compensation Scheme (FSCS). Customers of City Credit Capital would be eligible to make a claim to the FSCS for compensation up to a maximum of £50,000 if the company ceases trading or becomes insolvent.

Our privacy policy

City Credit Capital (UK) Ltd rigorously protects the privacy of our users and we aim to provide a safe and secure user experience. We place great emphasis on ensuring that the information you submit to us remains private, and is only used for the purposes set out in this policy.

Information Collection and Use

City Credit Capital (UK) Limited (“CCC”) needs to collect certain personal information to meet its legal obligations and the needs of our customers. The type of information may include but not be restricted to name, address, date of birth, contact details, income, assets and liabilities, account balances, trading statements, tax and financial statements and employment details. Most of this information will be obtained directly from our customers when an application form is completed and from maintaining records in the course of our business relationship with the customer. CCC may also ask for additional information from time to time to help to improve our customer service.

Unless advised otherwise, CCC will use the personal information for establishing and managing your account, enhancing customer service and products, as well as giving you on-going information or opportunities that may be relevant to your requirements.

Please be aware that personal information may be disclosed to:

  • credit providers, courts and tribunals and regulatory authorities as agreed or authorised by law
  • credit reporting or reference agencies

We do however require organisations outside of the group which handle or obtain personal information as a service provider to acknowledge the confidentiality of the information and undertake to respect our customer’s right to privacy and comply with the Data Protection Principles of this policy.

City Credit Capital is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from that which is disclosed in this statement. This Web site does not collect personally identifying information about you except when you specifically and knowingly provide it.

Use of Cookies

A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server’s site. They will not track your other Internet activity and our cookies do not gather personally identifiable information. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set, for example, in Microsoft Internet Explorer, from the menu select Tools, Internet Options and Privacy. We reserve the right to use other tracking technologies in the future, but if we do so we will amend our policy to explain their use. For full details please see our Cookie Policy.

Uploaded Files

All files are uploaded and held on a City Credit Capital (UK) Ltd. server and held in a secure folder for City Credit Capital (UK) Ltd. to retrieve.

Links to third party websites

The Privacy Statement only applies to City Credit Capital’s website. Please note that clicking on to links and banner advertisements may result in your transferral to another website, where data privacy practices may be different to that of City Credit Capital (UK) Ltd. Visitors should consult the other websites` privacy policies as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.

The Data Protection Act 1998

The information given to us, including uploaded files and e-mail addresses, is termed “personal data” under the Data Protection Act 1998. We must therefore follow the principles set out in that Act when we process personal data. All the personal data that we obtain is held on our central in-house database. City Credit Capital (UK) Ltd. is the “data controller” for the purposes of the Data Protection Act.

Security

This website takes every precaution to protect our users` information. When users submit sensitive information via the website, your information is protected both online and off-line. Our Web site is protected by SSL, whereby all information our users submit is encrypted and is protected with 128bit encryption software. While on a secure page, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when one is just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users` information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and the protection of our customers information. Finally, the City Credit Capital servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage and only accessible by authorised personnel.

Changes to our Privacy Policy

This privacy policy may be changed by City Credit Capital (UK) Ltd. at any time. If we change our privacy policy in the future, we will set out those changes here, so that you will always know what personal information we gather, the purposes we might use it for and to whom we might disclose it. If at any time, there are questions or concerns about our online privacy statement, please feel free to e-mail us at info@cccapital.co.uk.

Website Disclaimer

Whilst City Credit Capital (UK) Ltd. uses reasonable care in compiling and presenting the information found on this web site, it is provided purely for information and you should seek further guidance and make independent inquiries before relying upon it. The information included in this website has been compiled from a variety of sources and is subject to change without notice. City Credit Capital (UK) Ltd. makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, adequacy, suitability or operation of this website, or of the information it contains nor makes any such warranty in respect of any information carried on any website operated by a third party which may be accessed from this website, nor that the information on this or any third party website has in any way been verified by City Credit Capital (UK) Ltd. All information contained on this website is provided on an “as is” basis. City Credit Capital (UK) Ltd. assumes no responsibility for information contained in this site and disclaims all liability arising from negligence or otherwise in respect of such information. By using this web site you assume the risk that the information on this web site may be incomplete, inaccurate, out of date or may not meet your requirements. This web site was created in England. Any interpretation of its content, claims or disputes (of whatever nature and not limited to contractual issues) shall be subject to the exclusive jurisdiction of the English Courts under English law.

Copyright Notice

All copyright is the property of City Credit Capital (UK) Ltd. and any unauthorised reproduction is prohibited. Unauthorised use of City Credit Capital (UK) Ltd. trade marks, trade names and logos is prohibited.