If you would like to make a withdrawal, please contact us by email or phone and inform us of the amount you wish to have transferred to another of your accounts. We will also require your customer account number and any other bank account information your bank requires for us to make a successful wire transfer. As a regulated entity, the Financial Services Authority requires us only to transfer funds from customer trading accounts held at CCC to the bank from which the trading funds for this account originated.

The length of time this takes depends largely on how the request was submitted, and whether all the relevant information required has been provided, and which bank the transfer is to be made to. (Swift Code and Account number included, but we will help you with this when you contact us) As you can see from our Terms & Conditions, we allow up to 5 business days to fully process all requests to withdraw funds before these funds are returned to the bank account from which they were originally transferred.

CCC will pay up to USD 20 of the cost of transferring funds to your CCC Live Account. For example, if you transfer USD 1,000 and only USD 980 gets credited, CCC will add a further USD 20 to your account to top up the balance.

CCC sends funds out on a 'shared' basis whereby CCC will pay any fees charged by our bank (HSBC) for withdrawals. You are liable for your bank's charges when you receive the funds back to this account. However, withdrawal requests less than USD 1,000 will incur the full cost of the transfer.