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Telephone Trading
For those clients who prefer to trade over the phone with City Credit Capital, then our telephone trading service is the ideal solution.
The guidelines below outline the types of clients who might benefit from our telephone trading service and describe the typical flow of information between you, the client, and the CCC trading desk.
Telephone trading is tailor-made if you require personal assistance:
- When you wish to call the dealing desk during Limit-Up/Down markets, and
Please note that all telephone dealing conversations will be recorded and serve as evidence of the order confirmation. A deal made over the telephone is as firm and binding as trades conducted online.
When you choose our telephone trading service, we suggest the following procedure for you to follow:
- Make sure that you have your account number, telephone PIN code and personal identification information ready to validate your identity with the City Credit Capital dealer taking your call.
- Call the dealing number: +44 207 614 4635 .
- Identify yourself with your name, account number and telephone PIN code in order to place an order with CCC.
- If you just want to know indicative prices and are not yet ready to place an order, or if you have general enquiries, please call Customer Service on +44 207 614 4631.
Telephone Trading Example
The following is a sample telephone order undertaken by a fictitious customer called John:
John:
"My name is John Smith. My account number is 1234 and my telephone PIN code is 5678. Can you give me a dealing quote for Euro Dollar please?"
Dealer:
"Sure, EUR/USD is currently at 1.2530/33."
John:
"I would like to buy 100,000 please."
Dealer:
"That's confirmed. You have just bought 100,000 EUR/USD at 1.2533 for account number 1234. Thank you for trading with City Credit Capital."
