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Regulation
CCC is regulated by the Financial Services Authority (FSA) and is bound by their rules and regulations in the conduct of its trading business.
Conflicts Policy
The City Credit Capital Conflicts Policy covers conflicts and potential conflicts that may arise between CCC or an employee of the company and you the client, as well as between you and another CCC client.
Complaints Procedure
At CCC we aim to provide the best possible service, however if you think that we do not deliver what we have promised we want to hear from you. This will give us a chance to put things right and improve our service.
City Credit Capital (UK) Ltd ("CCC") is authorised by the FSA to hold client money and client assets. Our company registration number is 232015 and you can learn more about our regulatory status by clicking on the link below and then entering the number in the search field.
If you prefer to speak to the FSA directly, you can telephone the FSA Consumer Help Line on 0845 606 1234 (8am-6pm Monday to Friday). Alternatively, write to them at FSA Consumer Help Line, 25 The North Colonnade, Canary Wharf, London, E14 5HS.
Treating Customers Fairly Charter
City Credit Capital (UK) Limited ("CCC") is committed to ensuring that the FSA principle of treating customers fairly (TCF) is applied to all areas of the firm's business and it believes that by adopting TCF it will add value to the service provided.
CCC aims to:
- meet the needs of each customer by offering a transparent, efficient and professional service which it will constantly review to identify areas for improvement,
- ensure we treat customers fairly and deal with any complaints that arise, promptly and fairly, and in line with FSA deadlines and rules,
- ensure that TCF values adopted by the directors of the firm are communicated to, and supported by, all staff members, and
- ensure that the standard of service provided to all our customers either meets or exceeds the standards required by the Financial Services Authority.
Complaints
All formal complaints should in the first instance be made in writing to us: Compliance Department, City Credit Capital (UK) Limited, Level 20, Tower 42, 25 Old Broad Street, London, England EC2N 1HQ and marked for the attention of our Compliance Officer. Please refer to our Terms and Conditions for further information.
